Terms of Service

Published: 11. April 2026

1. Introduction

Welcome to BrandTandem by MAIL s.r.o.(referred to as BrandTandem,” “we,” “us” or “our”). These Terms and Conditions (the “Terms”) govern your access to and use of BrandTandem’s websites and services (collectively, the “Services”). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.

We may modify these Terms occasionally. When we make material changes, we will post the updated Terms and indicate the date of revision. Your continued use of the Services after changes are effective constitutes acceptance of the updated Terms.

2. Account Registration and Eligibility

1. Eligibility. You must be at least 18 years old to use BrandTandem. The Services are intended solely for adults; we do not seek to collect or provide services to children. By using the Services, you represent that you have the legal capacity to enter into these Terms and, if you are accepting these Terms on behalf of an entity, that you are authorized to do so.

2. Account Responsibility. You are solely responsible for your conduct and any content you provide. You agree to comply with all applicable laws and regulations.

3. User Content and Licensing

BrandTandem allows content creators to publish content such as text, images or other materials (collectively, “User Content”). You retain ownership rights in your User Content but grant BrandTandem and other users certain rights to use it as described below.

1. License to BrandTandem. By submitting, posting or displaying User Content through the Services, you grant BrandTandem a non‑exclusive, worldwide, royalty‑free, fully paid and sublicensable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, publicly perform and display your content (including any name, username or likeness provided in connection with your content) in all media formats and distribution methods now known or later developed within the Services. This license is solely for the purpose of operating, promoting and improving the Services.

2. Content Responsibility. You are responsible for your User Content and must have all necessary rights (including intellectual‑property, privacy and publicity rights) to post it. Do not post content that infringes or misappropriates others’ rights or causes us to violate any law. BrandTandem may remove or disable User Content alleged to infringe intellectual‑property rights and may terminate repeat infringers. We respond to copyright notices consistent with applicable law.

3. Account Deletion and Content Removal. You may delete your BrandTandem account at any time through your profile settings. Deleting your account will remove your User Content from our active database and disable your profile. However, residual copies of your content may remain in backups for a limited period or as required by law. Deletion of your content does not relieve you of any obligations or liabilities incurred under these Terms.

4. Prohibited content and enforcement

We may remove content, restrict visibility, suspend or terminate accounts at our discretion, particularly to protect the Services or the community. Following content is prohibited:

4.1. Violence and Hateful content. Content promoting violence, harassment or hatred against people based on characteristics such as race, ethnicity, national origin, religion, caste, disability, disease, age, sexual orientation, gender identity or other protected traits is prohibited. Do not post content that threatens, encourages or incites violence.

4.2. Harassment. Bullying, threatening, mocking or shaming others; engaging in repetitive or targeted campaigns; or using BrandTandem’s features to annoy or harass is not tolerated.

4.3. Restricted Categories. BrandTandem prohibits content that promotes illegal or harmful activities such as gambling or betting, facilitation of sexual services, intellectual‑property violations, or hacking. Gratuitously graphic or disturbing media and pornographic images or videos are also prohibited. Content encouraging or glorifying self‑harm (such as cutting, eating disorders or suicide) is not allowed. Do not impersonate others, use misleading metadata, link to malicious software, or otherwise deceive users

4. Platform Features

BrandTandem provides filtering, discovering and contacting content creators for brands.

BrandTandem is NOT involved in any way in arranging or in the process of ordering the partnership.

These features may evolve over time. We may add, modify or discontinue features in our sole discretion and without notice to you.

5. Account and Profile URL Verification

BrandTandem always ask creators to verify ownership or control of their listed social profiles or other profile URLs before we mark those URLs as verified or display them through the Services. As part of this process, we ask creators to send us a message from the relevant profile to one of BrandTandem's official accounts.

We do our best to review profile URLs carefully, but verification is not a guarantee that an account is secure, authentic, or controlled by the same person at all times. There is still a risk that a profile may be compromised, transferred, impersonated, or incorrectly validated because of human error, technical error, or information that is unavailable to us.

You are responsible for verifying independently that the party you are communicating or doing business with is who they claim to be. For example, before entering into a partnership, you should ask the creator or brand to message you directly from the account involved in the business relationship.

6. Paid Features

BrandTandem operates on a membership programs. Brands can purchase a membrship program and pay for their access to creators profile URLs or for messaging creators by credit they receive based on their membership. Our monthly plans are month-to-month subscription with no contract. Monthly plans automatically renew at the end of each billing cycle. To see the amount and date of your next payment, log-in to customer stripe portal via your BrandTandem dashboard.

7. Data Processing and Privacy

Our Privacy Policy explains how we collect, use, share and protect your information. By using the Services, you consent to the collection and use of your information as described in our Privacy Policy.

8. Third‑Party Content and Services

BrandTandem may provide information about or links to third‑party products, services or content (collectively, “Third‑Party Content”). Such content is provided for your convenience and does not imply endorsement. We do not control Third‑Party Content and make no representations or warranties regarding it. You access Third‑Party Content at your own risk.

9. Indemnification

To the fullest extent permitted by law, you agree to indemnify, defend and hold harmless BrandTandem, its affiliates and their officers, directors, agents, partners and employees from and against any losses, liabilities, claims, demands, damages, expenses or costs (including attorneys’ fees) arising out of or related to (a) your User Content; (b) your violation of these Terms or any applicable laws; (c) your infringement of any rights of another, including intellectual‑property or privacy rights; or (d) your use or misuse of the Services. ou agree to cooperate with BrandTandem in defending any such claims and that BrandTandem retains the right to control the defense and settlement of any claim.

10. Disclaimers and Limitation of Liability

1. As‑Is Services. The Services and all content provided through them are offered on an “as is” and “as available” basis without warranties of any kind, either express or implied. BrandTandem does not guarantee that the Services will be error‑free, accurate, reliable or uninterrupted. Your use of the Services is at your sole risk.

2. No Warranty. We expressly disclaim any implied warranties of merchantability, fitness for a particular purpose, title and non‑infringement. No advice or information, whether oral or written, obtained from BrandTandem or through the Services will create any warranty.

3. Limitation. Except where prohibited by law, BrandTandem and its affiliates will not be liable for any indirect, consequential, incidental, special, punitive or exemplary damages, or loss of profits or data, arising out of or in connection with the Services or these Terms, even if we have been advised of the possibility of such damages.

11. Governing Law and Dispute Resolution

1. Informal Resolution. We want to address your concerns without litigation. Before filing a claim against BrandTandem, you agree to attempt to resolve the dispute informally by sending a written notice with your name, contact information, nature of the claim and the desired resolution to adam@BrandTandem.com

2. Governing Law: These Terms shall be governed by and construed in accordance with the laws of the Slovak Republic, without regard to its conflict of law principles.

3. Dispute Resolution: Any disputes arising out of or in connection with these Terms shall be resolved by the competent courts of the Slovak Republic.